KitchenAid Architect II KHHC2090S 2.0 Cu. Ft. Over-the-Range Microwave Oven with 1,200 Cooking Watts, High-Speed & Convection Cooking and TruCapture Ventilation System Review

My Kitchenaid Micro/Convection popped ONE bag of popcorn then it stopped as if itdied without a sigh. The model is apparently so new that the tech. scratched his head and said it should be replaced(the unit, not his head). I am waiting for service call number 3.
I have serious money invested. I didn't even get a cookbook. What's up with that?

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Product Description:
Depth: 18 5/8 in.. Height: 18 1/8 in.. Width: 29 7/8 in.. Tupperwave Oval Steamer: No. Turntable: Yes. Warm Hold Cycle: Yes. Washable Grease Filters: Yes. Add Minute Pad: Yes. Convection Functionality: Yes. Cooking Functionality: Electronic. Cooktop Light: Yes. Crisp and Broil Functions: Yes. Custom Cook, Reheat and Defrost: Yes. Dishwasher Safe Filters: Yes. Fan Speeds: 5. Hood: Yes. Jet Defrost System: No. Jet Start: No. Number of Instant Cook Pads: 0. Oven Rack: Yes. Oven window: Yes. Personal Choice Cycle: No. Popcorn Cycle: Yes. Reheat, Defrost Cycles: Yes. Sensor Cook: Yes. Stainless Steel Cavity: No. Style: Over-the-Range. Time of Day Clock: Yes. True Convection System: No. Microwave Type: Microwave Hood Combo. 10-Level Variable Cooking Power Control: Yes. Auto Cook: Yes. Auto Defrost: Yes. Auto Reheat: Yes. Cookbook: No. Minute Timer: Yes. Night Light Sensor: No. Sensor Reheat: No. SpeedCook: Yes. Maximum Power in Watts: 1200. Exhaust CFM Rating: 270. Control Type: Electronic. Electronic Controls System: Yes. Microwave Oven Capacity: 2 Cubic foot. Requirements: 15 OR 20 Ampere, 120 Volts, 60 Hertz (1/second), AC-ONLY. A FOUR-WIRE OR THREE-WIRE, SINGLE PHASE ELECTRICAL SUPPLY REQUIRED. A TIME-DELAY FUSE OR CIRCUIT BREAKER AND SEPARATE CIRCUIT IS RECOMMENDED.. With convection and high-speed cooking capabilities, this microwave hood combination oven provides more cooking options and less cook time than conventional microwaves. And, the TruCapture Ventilation System is the most efficient ventilation system found in a microwave hood combination oven. The Optimawave Technology with true 10-level power helps eliminate cold spots and undercooked edges commonly found in microwave cooking. High-Speed Cooking combines microwave energy, a convection fan, and a quartz broiling element to achieve a desired degree of cooking, browning, and crisping in less time.

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